Business Skills for the future
We support standards including: Public Service Operational Delivery Officer; Business Administrator; Customer Service Specialist; Customer Service Practitioner; Investment Operations Administrator, Specialist, and Technician; Insurance Practitioner; Insurance Professional; and Actuarial Technician.
Our end-point assessment (EPA) and on-programme offer provides an end-to-end solution for the Business and Customer Services Industry. Mandy Slaney, Industry Manager for Business Skills said:
“Our flexible, apprenticeship solution gives you the tools you need to support apprentices, build their confidence and competence to ensure a quality learning experience and preparation for end-point assessment.”
Interested to find out more? Get in touch to discuss our offer for Business and Customer Services.
Business skills – preparing apprentices for EPA success
Business and customer service skills are fundamental to the success of British businesses of all sizes, as customer expectations increase.
At the same time, team leadership and management skills are in increasing demand in service-led industries, with businesses needing great customer facing staff, administrators and team leaders.
As a market leader in EPA, we’ve delivered over 21,000 assessments since EPA started, with a 90% pass rate. We have over 51,000 apprentices registered to take our EPA across the wide range of sectors we serve.
We put customer success at the heart of apprenticeships, and our emphasis on support, quality of materials and assessment preparation for apprentices. Combined with 140 years of working in education and with industry partners, we’re a trusted leader in EPA services.
Preparation to pass first time
We have unrivalled support and assessment preparation for you and your apprentices:
- EPA Pack
- Maths and English diagnostic tool
- Expert tutor resources via , including lesson plans, sample tests and schemes of work
- Lead Independent End Point Assessor (LIEPA) reports
- Digital e-portfolio solutions; Get-to-Gateway (including content that is mapped to the standard), Learning Assistant and PIVOT
Our growing portfolio of apprenticeship products and services gives you the tools you need to build apprentices’ confidence and competence, support your delivery and prepare for robust assessment that’s valued and trusted by industry.
Showcasing best practice
With our exemplar materials in written and video format, sample tests, workbooks, Apprenticeship Training Manuals, and expert Technical advisors, you can get the latest insight into best practice to provide confidence to you apprentices. All our resources are mapped to the standard and designed to draw out the skills, knowledge and behaviours apprentices need so they鈥檙e confident for assessment.
Tutors can tap into our expert tutor resources and enhanced SmartScreen offer to make their lives easier and provide the learning apprentices need. SmartScreen resources save significant time and money as tutors do not have to spend time creating resources for themselves. It enables the approach and content to be standardised across a centre.
Expert advice at our networking events
Hosted by our Technical Advisor Dominic Green, our events equip you with the tools and knowledge you need to build apprentices’ confidence and competence, and support your delivery.
We also produce a number of webinars to guide you through the EPA process and support with key issues to enable EPA success.
Supporting organisations across their business
We have a breadth of offer supporting employers across skills areas such as in-house support services, IT and digital and leadership and management to name a few. We also offer Functional Skills across five levels from Entry Level 1 to Level 2.
We can also accredit in-house training programmes with our Assured service.
Dedicated support team
Our EPA Customer Success team are on-hand to walk you through the process and provide advice from the start. Our team includes Business and Customer Services experts, quality leads, and policy and funding specialists 鈥� all working together to provide solutions for you.
Flexible finance options
We have flexible payment options in place to make things easier for you. Our EPA pricing model includes a small fee at registration upfront with the rest of the cost after assessment and we don鈥檛 charge VAT on EPA.
High quality assessment
With the rigour and consistency of our Independent End Point Assessor training, you can be confident in the quality and standardisation of our EPA.
Our LIEPA reports are produced annually with valuable insight into the assessment process, providing crucial lessons learned in EPA, for your benefit.
Trusted across public and private sectors
We have highly competent and qualified professionals that are developing our products in consultation with industry and providers/colleges. We work closely with industry and have cross-sector relationships with the Civil Service. Each time we will tailor our approach to meet the organisations requirements.