Help for Centres
Our help for centres section covering everything from how to become approved to requesting replacement certificates and resetting your Walled Garden password.
Customer Services
Tel: 0192 4930 800
Email: customersupport@cityandguilds.com
Open: Monday to Friday 08:00h to 18:00h GMT
Becoming a City & Guilds centre
We can help ensure you have all the resources necessary to deliver the best possible experience to your learners.
Find out more >
Walled Garden help
Walled Garden is the secure administration system for City & Guilds customers.
Find out more >
Evolve
e-volve is a web-based assessment tool for centres, so you can administer your exam delivery easily and efficiently.
Find out more >
How to change centre details
If you have made changes to the way in which you deliver our qualifications – either staff or locations - we may need to undertake some additional external quality assurance activity.
Find out more >
Replacement Certificates
We have instructions for centres that need to request replacement certificates on behalf of their learners.
Find out more >
SmartScreen user guides
SmartScreen is the City & Guilds tutor and learner support website.
Find out more >
Providing feedback or making a complaint
Access our Feedback and Complaints page to find out how you can contact us.
Quality teams
If you need to speak with our Quality teams for City & Guilds and ILM, you can find their contact details on the link below. You can also chat online with the team.
Find out more >
|