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Updates, Newsletters & Webinars

For the latest news on our Business skills qualifications, apprenticeships, resources, events and webinars.

Upcoming events 

TBC

Updates

Medical Administration qualifications update July 2020 (PDF)

(YouTube)

Medical Administration qualifications update June 2020 (PDF)

Past webinar events

Customer Service Specialist Level 3 November 2022 Update
(YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Customer Service Specialist Level 3 April 2022 Update
(YouTube) | Download the slides (PDF)

Level 3 Business Administrator AP03 recap webinar Dec 2021
(YouTube) | Download the slides (PDF)

Public Service Operational Delivery Offer
(YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Level 3 Business Administrator Assessment Plan (Update 3)
(YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Level 3 Business Administrator Assessment Plan (Update 2)
(YouTube) | Download the slides (PDF)

Customer Service Specialist live webinar March 2021
(YouTube) | Download the slides (PDF)

Level 3 Business Administrator Introduction to AP03 Assessment Plan
(YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Customer Service Specialist overview Sept 2020
 (YouTube) | Read the Q&A (PDF)

(YouTube)

Customer Service Practitioner showcase guidance and improvement event
 (YouTube) | Read the FAQs (PDF) | (YouTube)

Newsletters

All About Business Newsletter – October 2023 (PDF)

All About Business Newsletter - December 2022 (PDF)

All About Business Newsletter - March 2022 (PDF)

All About Business Newsletter - March 2021 (PDF)

All About Business Newsletter - September 2020 (PDF)

All About Business Newsletter - March 2019 (PDF)

All About Business Newsletter - May 2018 (PDF)