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International Introductory in Hospitality Customer Service (8412)

Last Updated: 08 Nov 2019
This qualification forms part of a suite of qualifications designed to develop the skills of learners that are interested in entering or are already in a customer service or sales related position.
These introductory qualifications are for anyone interested in starting a career in customer service or sales related positions.
Available to deliver in the following:
  • England
  • Northern Ireland
  • Ireland
  • International

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

General Information

What Is Involved In Studying This Course?

Learners interested in Customer Service and Sales within the Hospitality sector are able to choose from the following pathways:

  • 8412-52 International Introductory Award in Hospitality Customer Service
  • 8413-53 International Introductory Award in Hospitality Selling.

However, learners not wanting to focus on the Hospitality sector will be able to choose from the following pathways:

  • 8414-54 International Introductory Award in Conflict Handling
  • 8415-55 International Introductory Award in Customer Service
  • 8416-56 International Introductory Award in Selling.
What Careers Can This Lead To?
  • Customer Service Assistant
  • Sales Assistant.
What Is Involved With Delivering This Course?

They have a simple delivery process for learners, centres and employers, making them a very appealing qualification for any centre to offer.

Assessment type: Written examination and assignment.

Level 1

International Introductory Certificate in Hospitality Customer Service (8412-52)
Last Registration Date: 31 Aug 2022

International Introductory Award in Hospitality Customer Service

  • Accreditation No: Data unavailable This is a reference number related to UK accreditation framework
  • Type: IVQ This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: Data unavailable Credits are a measure of the size of the qualification
  • Guided Learning Hours: 30 - This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/08/2025 This is the last date that a certificate can be issued
  • Qualification fees in the UK: TBC, please speak to your Account Manager for further information Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to  and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

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For Learners

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> (4411) Customer Service Foundation Learning

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> (4421) Principles of Customer Service

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