If you would like to provide feedback instead, please complete our feedback form.
For any other enquiries, you can contact us by email, telephone or post:
E: feedbackandcomplaints@cityandguilds.com
T: 020 7294 8444
Customer Experience Team
City & Guilds
5-6 Giltspur Street
London
EC1A 9DE
For information relating to appeals, you can access our dedicated appeals page.
If you have a complaint regarding your centre, you must first instigate the internal appeals and complaints procedure with your centre. This usually involves writing a letter or email to the Head of the Centre to make them aware of your concerns. This provides them with a chance to address the issues raised.
If you would like to provide feedback instead, please complete our feedback form.
For any other enquiries, you can contact us by email, telephone or post:
E: feedbackandcomplaints@cityandguilds.com
T: 020 7294 8444
Customer Experience Team
City & Guilds
5-6 Giltspur Street
London
EC1A 9DE
We will investigate your complaint thoroughly and hope to provide a positive outcome. However we may not always be in a position to take your complaint forward, as City & Guilds responsibility is to ensure qualifications are delivered in line with our assessment, quality assurance and regulatory requirements.
If you are not happy with the quality of teaching, assessment grading and fees paid – please address this with your centre.
For information relating to appeals, you can access our dedicated appeals page.
If you wish to raise a complaint on behalf of a learner, you must first instigate the internal appeals and complaints procedure with their Training Provider. This usually involves writing a letter or email to the Head of the Centre to make them aware of your concerns. This provides them with a chance to address the issues raised.
If you would like to provide feedback instead, please complete our feedback form.
For any other enquiries, you can contact us by email, telephone or post:
E: feedbackandcomplaints@cityandguilds.com
T: 020 7294 8444
Customer Experience Team
City & Guilds
5-6 Giltspur Street
London
EC1A 9DE
Please be aware, we may not always be in a position to assist as City & Guilds responsibility is to ensure qualifications are delivered in line with our assessment, quality assurance and regulatory requirements.
Quality of teaching, assessment grading, and fees paid – these are to be addressed with the Training Provider.
For information relating to appeals, you can access our dedicated appeals page.